Candlewood Suites ST. Joseph
3505 North Village Drive, Saint Joseph, United StatesView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Candlewood Suites ST. Joseph Guest Reviews
2/5
3 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location2.0
Amenities2.0
Service2.0
Cleanliness2.0
Filter by:
Sort by:
All Reviews(3)
Positive reviews(1)
Negative reviews(2)
Chaser4801
Checked in
Oct 2023
Friends
1.0/5
Posted on
Oct 16, 2023
The morning we reset to check in the hotel called and advised they could not honor our reservation as the special room we reserved was no longer available. This was after we reconfirmed 48 hours prior. The hotel offered to move us to a different hotel but the same issue they did not have the same room type. We had to completely alter our travel plans. Terrible customer service
Response from Property: Hi Chaser4801, Thank you for staying at the Candlewood Suites Saint Joseph and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay. We value your feedback and welcome the opportunity to serve you better. I look forward to your response. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
Guest User
Checked in
Jul 2023
Other
0 Reviews
4.0/5
Very Good
Posted on
Jul 21, 2023
Very nice rooms but pricier than it should be. No breakfast is included in your stay. Close to shopping mall. The rooms on second floor (where I stayed) had kitchens in the rooms. I assume all rooms had same setup. Someone was cooking in their room and burnt it, spreading smoke throughout the hallway. Not pleasant.
Guest User
Checked in
Feb 2023
Other
0 Reviews
1.0/5
Posted on
Feb 27, 2023
Cars were idling outside our room at 11:30 p.m. to 12:30 a.m. and started up again at 4:30 p.m. Doors were slamming all night. Maybe you can say the hotel can't control these things. But it can control these: The room doors close way too loud. The in-room heater was quite loud, as was the fridge. The in-room ice maker didn't work. A light from the parking lot was shining directly into our room and the curtains couldn't keep it out. My wife stuck a tennis shoe on the bottom of the curtains that helped but not enough. The room, even with all the lights turned on, was dark. I thought the bed was OK but my wife said she felt like she was rolling into the middle all night. On the plus side, teh staff was friendly and the coffee was free (although you had to make your way through a maze of renavations to get to it). Neither sadly made up for the miserable night's sleep. While it's unlikely we ever will be coming back to St. Joseph - nothing against St. Joseph - we definitely would look for another place to say.
Response from Property: Hi Vacation565180, Thank you for sharing your feedback and for your stay. We appreciate you choosing our IHG Hotels and Resorts for your travel needs. We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for what happened during your stay. I have alerted the hotel management about your comments, and I'm confident that the necessary actions will be taken to avoid this from happening again. I also sent a private message to discuss this further with you. We look forward to welcoming you back to our establishment. Sincerely, Rosh D. Case Manager IHGService
Trending Searches
Recommended for you
Best Western Plus Greenville I-385 Inn Suites ReviewsSunset View Hotel Keinoumi ReviewsThe Spires Serviced Apartments Glasgow ReviewsDinc Hotel ReviewsSleep Inn Fayetteville North ReviewsRothwell House Hotel ReviewsPutu's Paradise Guesthouse ReviewsAydin Hotel Pansiyon ReviewsBest Western Hotel Leipzig City Center ReviewsQuality Inn and Suites Seabrook - NASA - Kemah ReviewsBest Western Clovis Cole ReviewsHub Hostel Seville ReviewsClarion Pointe Atlanta Airport College Park ReviewsElstead Hotel ReviewsLa Casona de Don Lucas ReviewsGraduate Annapolis ReviewsSawasdee Sabai, Pattaya ReviewsSureStay Plus Hotel by Best Western Susanville ReviewsMotel One Salzburg-Süd ReviewsSelah Pods Hotel ManilaAtour Hotel (Zhuhai Xiangzhou Aoyuan Plaza)Siam Inn Guest HousePlatinum Hanjue HotelPark Inn by Radisson Shanghai DowntownMing Court HotelShanghai Bund Nanjing East Road Pedestrian Street Atour X HotelHilton Garden Inn Da NangSun Star Grand HotelGangshe Hotel